1. General rule
After payment confirmation, the system generates and delivers a digital License based on the order. Delivery occurs when the License is available on the order page or sent to the purchase email. A delivered License is generally a final sale.
2. Why offline Licenses are generally non-refundable
The digitally signed License binds the customer, App, platforms, identifiers, modules, and term and does not depend on a continuously online account. After delivery, we cannot confirm that every copy has been deleted or reliably revoke it remotely. Buyers must evaluate the Demo, documentation, and published product information before payment.
3. Eligible refund or remedy cases
- A duplicate charge for the same order or License caused by a system error.
- Payment succeeded but the License was not generated or delivered, and we still fail to deliver within 3 business days after receiving complete support information.
- Our issuance error makes the License inconsistent with the paid order or invalid, and we cannot correct, reissue, or otherwise reasonably fix it within 3 business days after receiving complete diagnostics.
- The product materially lacks a core licensed scope expressly promised at purchase, the issue is our responsibility, and it cannot reasonably be fixed.
- Any other refund required by applicable law, Creem, payment networks, or a competent authority.
4. Usually not eligible
- Change of mind, no longer needed, project cancellation, budget changes, or internal approval issues.
- Incorrect customer name, email, App name, platform, identifier, module, or term supplied by the buyer.
- Failure to test the Demo, or subjective expectations about published beauty, reshape, body, or makeup effects.
- Problems caused by customer code, third-party libraries, devices, operating systems, build tools, network environments, or failure to follow documentation.
- Requests outside the purchased scope, including added platforms, Apps, customization, SLA, source access, or future versions.
- Violation of the Terms, Acceptable Use Policy, or unauthorized distribution, modification, or License bypass.
5. How to request help or a refund
Email support@uyalibeauty.com with the order ID, purchase email, issue, reproduction steps, logs or screenshots, and requested remedy. Do not send complete card details, passwords, or private keys. We will first respond within 3 business days and will prioritize delivery, correction, or reissuance where appropriate.
6. Processing and stopping use
Approved refunds are submitted through Creem to the original payment method. Timing depends on Creem, payment networks, and banks. Once refunded, you must immediately stop using and delete the License and all copies, and must not deploy, distribute, or use the refunded authorization.
7. Creem, chargebacks, and statutory rights
As Merchant of Record, Creem may process refunds under applicable law, payment rules, fraud, duplicate transaction, or dispute circumstances. Creem retains its own refund authority even where this policy generally denies refunds, and mandatory buyer rights remain unaffected. Contact us first so we can resolve issues before a chargeback occurs.
8. Policy versions
The version published when payment is made applies to the order, except where law or platform rules require an immediate change. The current version date appears on this page.